Effective Date: 31 July 2025
Charisma Digital (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, https://charismadigital.co.nz (the “Site”).
By using this Site, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you interact with us through forms, contact pages, bookings, or chatbot conversations, we may collect:
Your name
Email address
Phone number
Company name
Job title
Other information you provide voluntarily
b. Non-Personal Information
We may also collect data that does not identify you directly, such as:
Browser type and version
IP address
Location (approximate)
Device information
Site usage patterns and analytics (via tools like Google Analytics)
2. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your inquiries or contact requests
To deliver services you’ve requested
To personalise your experience on the Site
To improve our website, services, and content
To analyse trends and measure marketing effectiveness
To send occasional emails about updates, offers, or insights (with your consent)
3. Use of AI and Chatbots
We use AI-powered tools, including our website chatbot, to help improve your experience. These tools may log and store your interactions to:
Provide relevant and accurate responses
Analyse usage trends
Improve training and performance of our chatbot agent
All chatbot interactions are processed securely. We do not use them to make automated decisions that significantly affect you.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Understand how visitors use our Site
Improve functionality and performance
Enable remarketing campaigns
You can choose to disable cookies via your browser settings. However, some parts of the site may not function properly without them.
5. Disclosure of Information
We do not sell, rent, or share your personal information with third parties except:
With your consent
To trusted service providers who assist us in operating our Site and services
If required by law or to protect our legal rights
6. Data Storage and Security
Your information is stored securely using encrypted systems and is only accessible by authorised personnel. We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.
7. International Data Transfers
If you are located outside of New Zealand, please note that your information may be transferred to and processed in New Zealand or other countries where our third-party providers operate.
8. Access and Correction
You have the right to access and correct any personal information we hold about you. To do so, please contact us at:
📧 [email protected]
📞 +64 21 366 643
We’ll respond within a reasonable timeframe in accordance with the New Zealand Privacy Act 2020.
9. Retention
We only retain your personal information for as long as needed to fulfil the purposes it was collected for, or as required by law.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before sharing your information.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Your continued use of the Site after changes are posted indicates your acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your information, please contact:
Charisma Digital
Email: [email protected]
Phone: +64 21 366 643
